IMSA
Standard Life and Accident Insurance Company, a member of the American National Family of Companies, participates in and subscribes to the market conduct principles of the Insurance Marketplace Standards Association (IMSA).
The six principles are:
| 1. | To conduct business according to high standards of honesty and fairness, and to render that service to our customers which in the same circumstances we would demand for ourselves. |
| 2. | To provide competent and customer-focused service. |
| 3. | To engage in active and fair competition. |
| 4. | To provide advertising and sales materials that are clear as to purpose and honest and fair as to content. |
| 5. | To provide for fair and expeditious handling of customer complaints and disputes. |
| 6. | To maintain a system of supervision and review that is reasonably designed to achieve compliance with these principles of ethical market conduct. |
For more detailed information about IMSA, go to http://www.imsaethics.org.
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